Privacy Policy

Our Privacy Policy

Welcome to Satsuki IT Services Pvt. Ltd. We are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://satsukiit.com, and when you use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to be bound by the terms and conditions described herein. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. Information We Collect

We may collect personal and non-personal information from you in various ways, including:

• Personal Information:
  • Contact Information: Name, email address, phone number, company name, postal address, and other similar contact data when you fill out forms (e.g., contact forms, demo requests, newsletter sign-ups).
  • Account Information: If you create an account with us, we may collect usernames, passwords, and other credentials used to access our services.
  • Billing Information: If you purchase our services, we may collect payment information (e.g., credit card details, billing address). Please note we typically use third-party payment processors who handle sensitive payment data directly; we do not store full credit card numbers on our servers.
  • Communication Information: Records of your correspondence with us, including emails, chat transcripts, and phone calls.
  • Employment Application Information:If you apply for a job, we collect information typically found on a resume/CV, such as your education, work history, and contact details.
• Non-Personal Information (Automatically Collected):When you visit our website, we may automatically collect certain information about your device and Browse activity.
  • Log Data: IP address, browser type, operating system, referring/exit pages, dates/timestamps, and clickstream data.
  • Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and features accessed.
  • Device Information: Type of device, unique device identifiers, and mobile network information.
  • Location Information: General location information derived from your IP address.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you provide it to us voluntarily, such as by filling out forms, sending us emails, or calling us.
• Automated Technologies: Through cookies, web beacons, and other tracking technologies as you navigate our website.
• Third Parties: From third-party service providers and partners, if applicable (e.g., analytics providers, social media platforms if you interact with us through them).

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Services: To operate, maintain, and provide the features and functionality of our website and services.
• To Communicate with You: To respond to your inquiries, send you technical notices, updates, security alerts, and administrative messages
• To Improve Our Services: To understand and analyze how you use our services and website, and to develop new products, services, features, and functionality.
• For Marketing and Promotion: To send you promotional communications about our products, services, offers, and events that we believe may be of interest to you (you can opt-out at any time).
• For Billing and Payments:To process transactions and send you related information, including purchase confirmations and invoices.
• For Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
• For Compliance: To comply with applicable laws, regulations, and legal processes.
• For Recruitment: To process and evaluate job applications
• For Personalization: To personalize your experience on our website and recommend content or features that may be relevant to you.
• With Your Consent:

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to do that work (e.g., website hosting, data analysis, payment processing, email delivery, customer support). These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Affiliates: We may share your information with our current and future affiliates (parent company, subsidiaries, joint venture partners, or other companies under common control) for business purposes consistent with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Satsuki IT Services Pvt. Ltd., (iii) act in urgent circumstances to protect the personal safety of users of the service or the public, or (iv) protect against legal liability.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with your explicit consent or at your direction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our website and hold certain information.

• Cookies: Small data files stored on your device that enable us to recognize your browser and capture certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).
• Purpose: Cookies are used for various purposes, including:
  • Essential/Strictly Necessary Cookies: Required for the website to function properly.
  • Performance/Analytics Cookies: To analyze how visitors use our website, monitor website performance, and improve the user experience.
  • Functionality Cookies: To remember choices you make and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: To deliver advertisements more relevant to you and your interests.
• Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification The right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we are relying on consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@satsukiit.com. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

• Option A (If you only operate within one country): We store and process your information primarily within India.
• Option B (If you transfer data internationally): Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By Email: info@satsukiit.com
• By Mail:
  SATSUKI IT SERVICES PVT. LTD.
  Plot No.74, Vasant Nagar, Sangli - 416416
  Maharashtra, India.